Shipping & Returns

Shipping & Returns

Last updated: August 4, 2026

At Kakiya we write our product descriptions in as much detail as possible so that there are no surprises when your order arrives. This page explains how we process, ship and deliver orders. Refund conditions are set out separately in our Refund Policy.

1. Order processing

Orders placed before 3 PM ET on a business day are processed and dispatched the same day. Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping costs and delivery estimates

Shipping options, costs and the estimated delivery window applicable to your address are displayed at checkout before you confirm your order, and are repeated in your order confirmation email. Prices are in CAD. Standard delivery within Canada takes 5–7 business days from dispatch; most orders arrive in 4–5 business days.

3. Tracking

Once your parcel is dispatched, you receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to become active with the carrier.

4. Cancelling before dispatch

Because orders are processed the same day, you must contact us at contact@trykakiya.com as quickly as possible if you wish to cancel. Once an order has been processed, a cancellation request can no longer be accepted.

5. Incorrect or incomplete addresses

It is your responsibility to check that the shipping address you enter is accurate, and to contact us immediately if it needs to be corrected. A correction is only possible while the order has not yet been processed. We cannot be held responsible for incorrect shipping information, or for orders that are refused or undeliverable (inaccessible or incomplete addresses).

6. Parcels returned to sender

Undeliverable parcels are sometimes, but not always, returned to us. If your order is returned to sender, we will offer you the choice between a refund of the order less shipping costs, or a re-shipment. Neither a re-shipment nor a refund can be issued until the parcel has actually been received back.

7. Lost or damaged parcels

If your tracking has not moved for an extended period, or your parcel arrives damaged, email contact@trykakiya.com with your order number and, where relevant, photos. We will open an investigation with the carrier and arrange a replacement or a refund where appropriate.

8. Duties and taxes

Applicable taxes are shown at checkout. For deliveries outside Canada, any customs duties or import charges levied on arrival are the responsibility of the recipient.

9. Returns

We accept returns for any reason — whether you are dissatisfied or simply changed your mind — within 90 days of delivery, subject to the conditions in our Refund Policy. To start a return, email contact@trykakiya.com and we will send you the procedure and the return address.

10. Contact

Questions about shipping or delivery: contact@trykakiya.com